Thank you for shopping with CybePanda. This policy outlines our guidelines regarding order cancellations and refunds. By placing an order on our e-commerce website, you agree to the terms and conditions of this policy.
Order Cancellation: a. If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if your order has not yet been processed or shipped. b. In the event that your order has already been processed or shipped, we are unable to cancel it. However, you may be eligible for a return and refund as outlined in our Return Policy.
Return and Refund: a. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 7 days from the date of delivery. b. To be eligible for a return and refund, the item(s) must be in unused, undamaged condition and in their original packaging. Any items that are personalized, customized, or intimate (such as undergarments) may not be eligible for return unless they are defective. c. To initiate a return, please contact our customer support team for further instructions. You may be responsible for return shipping costs unless the return is due to our error or a defective product. d. Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase, and the amount refunded will exclude any shipping fees unless the return is due to our error or a defective product. e. Please allow 7 days for the refund to be processed and reflected in your account, as this may vary depending on your financial institution.
Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support team within 1 day of delivery. We will arrange for a replacement or refund, including any applicable return shipping costs. b. We may require photographic evidence of the damage or defect before approving a return or refund.
Non-Refundable Items: a. The following items are typically non-refundable: i. Personalized or customized items, unless they are defective. ii. Intimate items such as undergarments, for hygiene reasons. iii. Downloadable digital products or services that have been accessed or used.
Changes to the Policy: a. We reserve the right to modify or update this Cancellation/Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or need further clarification regarding our Cancellation/Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at CybePanda.
Our Email: support@cybepanda.com